Why are utility rates increasing?

In 2020, the Town announced the multi-year wastewater capital improvement plan. The plan includes more than 20 million dollars to continue the federal mandate of separating combined sewer connections, major investments in technology and other wastewater plant operations. These improvements will increase efficiencies of service delivery and to meet increased demands. The projects will be funded by bond issuances as well as a nominal rate adjustment on wastewater bills over the next four years.

Stormwater and Water rates are unaffected by these projects.

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1. Why are utility rates increasing?
2. How do I calculate my utility bill?
3. What is the difference in wastewater and water?
4. What is the average water consumption per person each day?
5. What if it looks like my water usage has gone up?
6. What if I have higher water usage and a leak test shows no indication of a leak?
7. Why are my sewer charges higher than my water charges?
8. How do I start/stop service?
9. What is the due date for my utility bill?
10. What is the billing cycle? Is it different if you have sewer only?
11. Who do I call if I have issues with the online billing portal?
12. How is a late fee calculated?
13. What do I have to do to restore service if I have been turned off for non-payment?
14. Is shut off day the same day every month?
15. What are my options for paying my bill?